Shipping & Returns

I really hope that you will be pleased with your items, whether they be custom made, ready to fly or preloved. However, if you are not entirely happy, please contact me to give me the opportunity to resolve any issues. Please send an email to flyakiteclothing@hotmail.com

Refunds can be requested within 14 days of delivery so long as they have not been washed or worn. Once we receive the items back (no later than 30 days from point of delivery) then you will be refunded the cost of the item only (P&P amount not included). If items are not returned in their original condition, the buyer is responsible for any loss in value.

Should your package arrive damaged in any way, please get in touch as soon as possible with a picture.

Exceptions / non-returnable items

Unfortunately, I cannot accept returns on the following:

– Custom/ personalised items

– Intimate items (pants/ hair accessories)

– Sale items

– Gift cards

TURNAROUND TIMES and Postage

Ready to Fly and Preloved – Exactly what it says on the tin… Ready to post within two working days.

Made for you – All Fly a Kite Clothing items are cut, sewn, and packaged by me. Due to the nature of handmade clothing and items being made to order, every item is different and pattern placement will not always be as pictured. I aim to ship custom clothing within 2-4 weeks of purchase. If you require your item(s) sooner, please do contact me or leave a note at the checkout and I will do my best.

Changed your mind? Please contact me ASAP within two days of purchase to request a cancellation.

POSTAGE

At Fly a Kite Clothing, I am conscious of the environment and sustainability. In the spirit of taking steps to save the planet, all packaging will have had a previous journey. This may mean it is not the prettiest on the outside, but it is what is on the inside that counts.

Orders up to £100 are posted Tracked 48 – £3.95

Orders over £100 are posted Special Delivery – £6.80

Local to Abingdon? Select collect at the checkout to arrange collection.